This ITIL® 4 Foundation course provides a comprehensive introduction to the modern framework for IT service management. Aligned with the latest ITIL 4 guidance from AXELOS, the course is designed to help learners understand how IT services deliver value to customers and how ITSM practices support digital transformation and business strategy.
Through interactive modules, real-world scenarios, and knowledge checks, learners will explore the ITIL service value system, guiding principles, and key practices. This course prepares participants for the official ITIL 4 Foundation certification exam and equips them with the knowledge to contribute effectively to ITSM initiatives in any organization.